Threshold Verified, delivered by Mason Remodeling, a proud Threshold Group company.
Our 365-Day Done Right Promise: if the work we did isn’t right, we come back and make it right - no argument, no second invoice.
Our response promise: A real person answers our phone 24 hours a day, 7 days a week - and we get an estimator to your property within two business days and put the written estimate in your hands within one business day of that visit.
- 365-Day Done Right Promise- if it’s not done right, we make it right
- No-hassle upfront pricing
- Background-checked, uniformed technicians
- Calls answered by a live person, 24/7
What Our Promise Actually Means
If the work isn’t right within a year of completion, Mason Remodeling comes back and makes it right – no charge, no dispute process, no conditions.
That’s the 365-Day Done Right Promise in plain terms. You don’t file a claim. You don’t navigate a call tree. You call the same number you called to start the job, a real person picks up, and we schedule the return visit. The written guarantee you receive before any work begins spells out exactly what is covered, what is excluded, and for how long – so there’s no guessing after the fact about whether your situation qualifies.
A mason, in the old trade sense of the word, builds in stone because stone doesn’t negotiate with time. That’s the standard we hold ourselves to on every kitchen, bath, and whole-home project. The promise isn’t a marketing layer. It’s the job.
Why We Answer Fast, Everywhere
A one-truck operation runs on its owner’s schedule. If he’s on a job, you’re in voicemail. If it’s Saturday night, you’re waiting until Monday. That’s not a criticism of small contractors – it’s just the math of a single crew.
Mason Remodeling is part of the Threshold Group family, which means we’ve built the infrastructure a national brand requires: local crews in every market we serve, a live person answering the phone every hour of every day including weekends and holidays, and an estimator dispatched to your property within two business days. The written estimate is in your hands within one business day of that visit.
We don’t promise fast because it sounds good. We promise it because we’ve staffed for it. Local crews mean the person who comes out already knows your market’s materials, permit rhythm, and common construction conditions. You get a neighborhood crew backed by a national system – not a national brand that subcontracts the work to whoever picks up.
How We Make It Right
You Tell Us
Call (803) 680-2547 and describe what’s not right. That’s the full process on your end. A live person answers – not a form, not an automated callback system – and they log the issue while you’re on the phone. You won’t be asked to photograph, document, or submit anything before we schedule.
We Come Back Out
We dispatch the return visit at no charge. The technician who comes out will already have the job notes, so you’re not re-explaining the project from scratch. We schedule at a time that works for you, not one that happens to be convenient for our routing.
We Fix It
The crew corrects the issue using the same material standards and installation practices that governed the original job. We use specification-grade materials – KraftMaid and Wellborn cabinetry, Cambria and Silestone surfaces, Kohler and Moen and Toto fixtures – because the fix needs to hold just as long as the original work did. There’s no abbreviated version of the repair just because it’s a callback.
You Sign Off
We don’t close the return visit until you’ve walked through the work and confirmed it’s right. Your sign-off is the conclusion of the process – not our assessment of whether it looks good to us. If it’s not right on that visit, we come back again. The 365-Day Done Right Promise doesn’t have a visit limit.
What Stands Behind the Promise
A guarantee is only as solid as the people and systems behind it. Here’s what’s actually in place.
Every Mason Remodeling technician is background-checked and identity-verified before they ever step onto a job. Before your visit, you receive that technician’s name and photo – not afterward, not at the door, before. When they arrive, they show a photo ID badge and show up in a clean, marked uniform. If someone arrives at your door who you weren’t told to expect, that visit is on us and we make it right.
The written price comes before any work starts. Not as a favor, not as an upgrade. That’s how every project is priced – one written number, confirmed before a single tool comes out. No hourly rates, no subscriptions, nothing to sign up for. Every job is quoted job-by-job off a free written estimate, and that number doesn’t change when the invoice arrives.
All of this is backed by Threshold Group’s family guarantee: Threshold Verified. The family stands behind the brand, and the brand stands behind the crew at your door.
Ask Us to Prove It
Call (803) 680-2547 any time – day, night, weekend, or holiday. A real person answers. Ask about our process, request your free written estimate, or read the full terms of the 365-Day Done Right Promise on our terms page. The details are there because we put them there on purpose.
Written by Isaac Pruett, Owner at Mason Remodeling, serving homeowners across our markets since 2004.
The Fine Print, Without the Fine Print
What the promise covers, how long it lasts, and how to make a claim — written plainly.