Frequently Asked Questions
We hear the same questions from Los Angeles homeowners every week, so we’ve answered them here in plain language. If you don’t see yours, call us at (803) 680-2547 and a live person will pick up, day or night.
Pricing & Estimates
How much does construction service cost in Los Angeles?
Construction service in Los Angeles typically runs $185 to $340 per hour for skilled general contracting work, with most home projects landing between $8,000 and $65,000 depending on scope. A bathroom remodel in Los Angeles usually falls in the $18,000 to $42,000 range. A kitchen remodel generally runs $35,000 to $95,000. Whole-home remodels land anywhere from $120,000 to $450,000 based on square footage, structural work, and finish level.
Those are real market ranges, not estimates for your specific job. Material costs in Los Angeles run higher than the national average because of local supply-chain logistics and city permitting timelines. A 900-square-foot whole-home remodel in Echo Park will price differently than the same square footage in Encino, mostly because of foundation and seismic retrofit requirements that vary by parcel. We give you a written price before any work starts, so you’ll know the exact number for your project. Call (803) 680-2547 for a free estimate.
Do you offer free estimates?
Yes, every estimate is free. We come out, walk the space, ask what you actually want the room to do, and give you a written price before any commitment. No charge for the visit, no obligation to book. If the scope changes after we’ve seen the space in person, we revise the written price and you approve it before work continues. That’s the standard on every project.
Why do you only give written prices, never verbal ones?
Because a verbal number grows on the final invoice, and a written one doesn’t. Los Angeles remodeling has enough moving parts without a surprise line item showing up in month two. We deliver a written price before any work starts, every time. It’s not a promotion or a favor, it’s how we operate. If something in the scope changes, you get a revised written price, not a phone call saying the number moved.
Is it cheaper to repair or replace [X]?
Repair is almost always cheaper in the short term, but replacement usually wins if the item is over 15 years old or has already been repaired twice. A kitchen faucet or a single cabinet door is a repair. A failing shower pan or a roof section past its service life is often a replacement, because patching it buys you months, not years. We’ll tell you honestly which one makes sense once we’ve seen it. Call (803) 680-2547 and we’ll talk through your options at no cost.
What payment methods do you accept?
We accept check, ACH bank transfer, and all major credit cards. We also offer financing options on larger projects like kitchen and whole-home remodels. Payment schedules are written into your contract before work starts, typically tied to project milestones rather than calendar dates. You’ll always know what’s due and when. We never ask for a lump sum upfront.
Service & Scheduling
Do you offer emergency construction service?
Yes, we handle urgent construction and repair calls around the clock. Water intrusion, structural damage after a storm, or a roof leak that won’t stop are all things we respond to outside normal hours. Los Angeles gets the bulk of its rain between November and March, and that’s when we see the most emergency calls, especially from hillside properties in Sherman Oaks and Studio City where drainage issues compound quickly. When you call, a live person answers. Never a call tree, never a voicemail loop.
How fast can you respond?
For emergencies, we aim to have someone at your door the same day. For standard project estimates, we typically schedule within two to four business days. Once work begins, your crew arrives at the time stated in your project schedule, and you’ll receive the technician’s name and photo before the visit. Traffic on the 405 or the 101 can shift arrival windows, so we build realistic buffers into the schedule rather than promising times we can’t hit. If something changes, you get a call, not silence.
Can you come today?
For emergency calls, often yes. For non-urgent estimates, usually not, because we won’t rush a walkthrough that determines your written price. What we will do is give you a real appointment time, confirm it the day before, and send you the technician’s name and photo so you know exactly who’s coming. Call (803) 680-2547 and we’ll tell you honestly what we can do today.
Who exactly is coming to my house?
Every crew member who comes to your home is background-checked, identity-verified, and arrives in a clean marked uniform. You’ll receive their name and photo before the visit, and they’ll show a photo ID badge at your door when they arrive. This process is called The Threshold Standard, and it applies to every job, every time, without exception. We built it for homeowners who treat opening the door as a real decision, because it is one.
What areas do you serve?
We serve Los Angeles and the surrounding communities, including neighborhoods like Silver Lake, Echo Park, Culver City, Sherman Oaks, Studio City, Encino, Koreatown, and Downtown LA. Whether your project is in a 1920s bungalow near Sunset Junction or a mid-century home in the Valley, the geography shapes the work. Hillside properties need different foundation and drainage approaches than flat-lot homes. Coastal-adjacent areas deal with different moisture and corrosion issues than inland neighborhoods. We adjust the plan accordingly. Each Mason Remodeling location is independently owned and operated, so call (803) 680-2547 to confirm coverage for your specific address.
Licensing, Trust & Guarantees
Are you licensed and insured?
Yes, we’re a licensed and insured general contractor, operating as part of the Threshold Group family of home-service companies since 2004. Every Mason Remodeling location is independently owned and operated and holds to Threshold Verified standards on every job. We’re happy to provide documentation before work begins, so you’re never taking our word for it. If you want to see the paperwork, just ask. We’d rather you check.
Do you guarantee your work?
Yes. Every completed project is covered by a written guarantee, and we state the coverage terms plainly: what’s covered, what’s excluded, and for how long. The 365-Day Done Right Promise means if the work isn’t right within 365 days of the completion date, we make it right at no cost to you. No dispute process, no conditions, no fine print designed to get us out of it. If a repair or installation fails, we come back for a free second visit. That’s the whole policy.
What does the written guarantee actually cover?
It covers workmanship on everything we install or build, for 365 days from the completion date. If a tile edge lifts, a cabinet door misaligns, or a fixture we installed fails, we return and fix it at no charge. Manufacturer defects on materials fall under the product warranty, and we’ll help you file that claim so you’re not stuck navigating it alone. What’s excluded: damage from homeowner alterations after we leave, and normal wear on consumable items. Everything else is spelled out in writing before you sign.
How do I know your crew won’t damage my home?
We protect floors, cover furniture, and contain dust before work starts, not after someone complains. Crew members are introduced by name and photo before the visit, arrive in uniform, and show a badge at the door. If a crew member isn’t on the verified roster, they don’t enter your home. That’s not a policy we flex on. Mason Remodeling built its reputation on homeowners trusting who walks through the door.
Can I get a second visit if something fails?
Yes, and it’s free. If a repair or installation fails within the guarantee period, we come back at no charge. No dispute process, no conditions attached. You call, we schedule, we fix it. That’s what the 365-Day Done Right Promise means in practice.
Specific Services
Do you handle kitchen remodeling?
Yes, kitchen remodeling is one of our core services, and it’s where material choices make the biggest price difference. We work with specification-grade cabinetry from KraftMaid and Wellborn, and surfaces from Cambria, Silestone, and Caesarstone. Fixtures come from Kohler, Moen, Toto, and Grohe. Having those partnerships means you’re choosing from vetted, professional-grade products in one place, not piecing together big-box store finds and hoping they fit. A typical kitchen remodel runs $35,000 to $95,000 depending on layout changes, whether we’re moving plumbing or gas lines, and finish level. Here’s how a kitchen project typically unfolds:
- Walkthrough and written price (Week 1): We measure, discuss layout, and deliver a written price before anything is ordered.
- Design and material selection (Weeks 2-3): You choose cabinetry, counters, and fixtures from our vetted lines, with pricing locked in writing.
- Demolition and rough-in (Weeks 4-5): Old surfaces come out, and plumbing, electrical, and gas lines are rerouted if the layout requires it.
- Installation (Weeks 6-8): Cabinets set, counters templated and installed, tile and fixtures finished. The Schluter strip, the metal trim that seals the edge where tile meets flooring, goes in at this stage.
- Final walkthrough and sign-off: We walk the room with you, note anything that isn’t right, and fix it before we call the job complete.
If you’re planning a kitchen project, talk to our General Contractor in Los Angeles team first about timing and budget. Call (803) 680-2547 for a free estimate.
Do you handle bathroom remodeling?
Yes, bathroom remodeling is one of our three core service lines. A typical bathroom runs $18,000 to $42,000 in Los Angeles, depending on whether we’re moving the drain, converting a tub to a walk-in shower, or reconfiguring the layout. Waterproofing is where bathrooms succeed or fail, so we treat the shower pan and wall board as the most important part of the job, not an afterthought. Older Los Angeles homes, especially those built before 1970, often have cast iron drains that need replacing while the walls are open. Better to handle that during the remodel than after the ceiling below stains.
Do you handle roofing?
Yes, and we work with GAF, CertainTeed, and Owens Corning roofing systems. Roofing is one of the genuinely dangerous trades, so we don’t recommend homeowners attempt repairs themselves. Anything above a single-story roofline, or any work near a valley or ridge, should be handled by a trained crew with proper fall protection. Los Angeles roofs take a beating from UV exposure year-round, and tile roofs in particular develop cracked or slipped tiles after temperature swings. If you’ve got a leak, call (803) 680-2547 and a live person will answer, even on a weekend.
Do you handle windows and doors?
Yes, we install and replace windows and exterior doors as part of both standalone projects and larger remodels. In Los Angeles, the biggest factors are heat gain and seismic movement. Old single-pane aluminum windows let in far more heat than modern dual-pane units, and poorly anchored door frames can shift during minor seismic activity. We check framing and flashing before install, because a window that’s sealed wrong leaks for years before anyone notices. If you’re replacing windows alongside a larger remodel, we can bundle the scope into one written price.
Do you handle whole-home remodels?
Yes, whole-home remodeling is one of our three core service lines, alongside general contracting and bathroom remodeling. Whole-home projects in Los Angeles typically run $120,000 to $450,000, and the biggest cost drivers are structural changes, foundation work, and how much of the home you’re touching at once. Seismic retrofit requirements vary by age and construction type, so a 1920s craftsman in Angelino Heights carries a different scope than a 1980s build in Woodland Hills. We handle the sequencing, permitting coordination, and trade scheduling so you’re not managing five different contractors.
Do you handle hardscaping and outdoor work?
Yes, we work with Belgard, Unilock, and Techo-Bloc for hardscaping projects like patios, walkways, and retaining walls. Los Angeles soil and drainage patterns, especially in hillside neighborhoods, mean retaining walls need proper engineering before they go in. A wall that’s backfilled wrong fails within a few rainy seasons. We build them to hold.
Project Logistics
How long does a typical remodel take?
A bathroom usually takes three to six weeks. A kitchen runs six to ten weeks. Whole-home remodels range from three months to nine months depending on scope and permitting timelines. Los Angeles permitting can add time, especially for structural work or projects that require plan check. We build realistic schedules and update you if anything shifts, rather than letting silence fill the gap.
Do I need permits for my project?
Most structural, electrical, plumbing, and gas work requires a permit in Los Angeles, and we handle the permitting process for you. Cosmetic work like painting or swapping a faucet usually doesn’t require one, but moving a wall or adding a bathroom does. We pull the permits under our license and coordinate inspections so you’re not scheduling them yourself. If a contractor tells you a permit isn’t needed for structural work, ask why in writing.
Can I live in my home during a remodel?
Often yes, especially for single-room projects like a bathroom or kitchen. For whole-home remodels, it depends on how much of the house is affected at once. We phase work so you can keep at least one functional bathroom and a temporary kitchen setup whenever possible. If the scope makes staying impractical, we’ll tell you upfront so you can plan, not surprise you in week three.
Key Takeaways
- Every project gets a written price before any work starts, no exceptions.
- The 365-Day Done Right Promise covers workmanship for a full year from completion, with a free return visit if anything fails.
- Every crew member is background-checked, identity-verified, and introduced by name and photo before the visit under The Threshold Standard.
- A live person answers the phone 24/7, including weekends and holidays.
- Mason Remodeling has served Los Angeles homeowners since 2004 as part of the Threshold Group family of home-service companies.
- Call (803) 680-2547 for a free estimate or an urgent repair.
Still Have Questions?
If your question isn’t here, call us at (803) 680-2547. A live person answers every call, 24 hours a day, 7 days a week, including holidays. We’ll give you a straight answer about cost, timing, and whether your project needs a permit, before you commit to anything. Estimates are always free, and the price we give you is written down before work begins. That’s the standard we’ve held since 2004, and it’s the reason homeowners in Los Angeles keep calling us back.
Have a question we didn’t cover? Call Mason Remodeling at (803) 680-2547.
Written by Isaac Pruett, Owner at Mason Remodeling, serving Los Angeles since 2004.
